Gamification as an Enabler of Mutual Learning in Complex Health Care Systems

In our paper, we present a gamified role switching method which has been developed to promote dialogue and mutual learning in complex health care organisations. Our research is based on two case studies with 25 interviews and four workshops. Our study indicates that the gamified role switching method inspired and gave means for the participants to enhance systemic understanding of their organization and to improve dialogue. The role switching method also made the participants see the situation from the other perspectives and thus promoted collaboration and the change process.